VMAGO - Triangle - A Pictorial representation

Quality ..............Excellence of Actions

There are numbers of definitions given by people of quality  and all are correct as per circumstances and time.

Today , quality is not limited to a word , it becomes an essence of business management.  

For me , quality is  a must tool to survive in this competitive world where there are many offerings in a same row.    So , quality of service or products give an edge to the  company above from the rest.

Quality is actually exceeding the customer’s expectations and converting the expectations into reality.  So , quality can be defined as :

Quality = Customer’s expectations or requirements / Customer’s experience with the products/ service.

 Or Quality is a ratio between Customer’s requirements and actual experience with any service or product.  The ratio lower than 1 , resulting the customer delight and ratio greater than 1 , results customer’s dis-satisfaction.  

 Quality starts right from the beginning from understanding the customer’s requirements to converting them into reality to customer’s experience with the products or service.   Every single activity of an entire process can lead to customer’s dis-satisfaction.

 Quality comes from the excellence of actions – every action whether it is small or big – directly or indirectly involved in the process matters. 

 Quality is a culture and it should be developed in every nook and corner of the company to its length and breadth.  All actions are to be aligned in such a manner that output/ result should be the best and customer’s should not be a satisfied customer- it should be Delighted customer.  A delighted customer’s is the key to a company or organization which has  the “KEY”  to open the locks of market.

Keep reading…………….

What a management Lesson ? Bundle of green grass and Cows – Small story big Impact……….

Someone shared a video in facebook from youtube.  After seeing this video, I was speechless. Why?

In this video , there was a lady having four cows.  She used to earn the livelihood by selling the milk.  Till that time, it was OK and it is a simple management.

Turning point is : How she generate the second and regular income from her cows ? that is the real story.

This lady was seems very customary lady from any part of India.  In the morning, after milking from her cows she used to carry all her cows in a nearby hindu temple where devotees comes for pray.

Alongwith her cows, she used to carry bundles of green grass from her nearby places free of cost.  Now the real story starts:

She used to sit in a place nearby temple and there is belief in Hinduism that feeding a cow with green grass is a spiritual and noble work  as Hindu worship cows.  ( Business opportunity )

Now, she sells her green grass in small amount to the devotees and devotees easily offer the money for the grass.  Then the devotees offer this green grass to the cows.   Cows happily accept the green grass.  Devotees are happy for their work, cows are happy and the lady earns money for their livelihood. ( Converting the opportunity )

When her bundle of grasses comes to end, she took her cow to their home.  

What a management lesson ?  have you read this story in any book of management ?  This is called business management. 

I am really thankful and hats off to that person who share this video and update us that business management can be learn from anywhere and from anyone.   Business ideas are enormous , only need is – you have to identify them and convert them in real ground.

The conclusion and analysis of this story will be in next post.

What do  you think?  Please comment and share …………….

The essential arrows in your quiver to accelerate your professional life …..

Everybody , working in corporate world wants to step up in the ladder of success but few people make it possible. Why ?  Because these people know – how to get success in corporate world ?

There are some basic rule of success which they follow and get the success.  Following are some essential ingredients which can help you to make your career’s dish a tasty one.

Smart work :  Smart work is the key to get success.  Hard work is good but smart work is best because smart work brings you in the limelight and save your lot of time. 

Multi-skilling : Multi-skilling is the new mantra to get success in corporate world.  Mastering in your domain is always good but multi-skilling gives you an extra edge to climb in the ladder of success.

Preparedness in Advance : If your target are falling short , then immediately think out of the solution to recover it because when your boss asked you about the reason of failure , you have the answers and you have also the solutions to recover from it.  Understand your boss’s requirements and expectations.

Avoid Isolation :  Don’t be in isolation in any company and keep always a hawk eye on the happenings around you in the office. Don’t think that anything happened in company does not bother you, but It can.

Knowledge up-dation : Time to time Knowledge up-dation is a must tool to survive in this competitive world of corporate. In whatever field you are, abreast with the changes in your field and keep updating yourself . Be master of your field.

Relationship with peers , seniors and Juniors : Make a professional relations with everybody in the company.  You don’t  know who can help you at any moment of time in the office. Treat everyone with respect and this will help you a lot.

At last but not the least , love and respect your work.